Terms and Conditions
Last updated: 14 October 2026
1. Who we are and what these terms cover
This website, heteromania.com, is operated by Wohlfart Media, Theodor-Heuss-Allee 58, 68519 Viernheim, Germany. VAT ID: DE368525143. General enquiries: [email protected]. Support and billing: [email protected]. Full operator details are set out in our Legal Notice.
By accessing this website, or by purchasing a membership, you agree to these terms. They apply alongside our Privacy Policy and our 18 U.S.C. 2257 compliance statement.
2. Eligibility
You must be at least 18 years old, or the age of majority in your jurisdiction, whichever is higher, and you must reside in a place where sexually explicit material is lawful. You agree to keep this material away from minors and to use it for your personal, private purposes only.
3. Your account
You need an account to hold a membership. You do not need to give us your real name.
Your login details are personal to you. Do not share them, and do not publish them anywhere. If an account is used by more than one person, or its credentials are made available to others, we may suspend or close it without a refund.
4. Memberships, prices and VAT
We offer 1-month, 3-month, 6-month and 12-month memberships and ULTIMATE, a one-time purchase with lifetime access (section 16). Prices are shown in euros on the membership page and are final prices: for customers resident in the EU they include 19% German VAT; customers resident outside the EU are not charged German VAT.
Promotional prices are always limited in time, and the promotional period is stated with the offer.
An invoice in PDF form is attached to the order confirmation email once your payment has been received.
5. Memberships do not renew
Every membership we sell is a one-off purchase. The 1-, 3-, 6- and 12-month memberships run for the period you paid for and then end automatically; ULTIMATE runs for the lifetime of the service (section 16). There is no subscription, no automatic renewal and no recurring billing, and you will never be charged again unless you place a new order yourself.
You can still cancel a membership at any time using the “Cancel contracts here” button at the bottom of every page (section 17).
6. Payment and activation
We currently accept:
- SEPA bank transfer. After ordering you receive our bank details and a payment reference in the form
HM<order number>. Please quote it — it is how we match your payment to your order. Instant SEPA transfers are usually unlocked within minutes; a normal SEPA transfer can take up to 3 business days. - Cryptocurrency: Bitcoin, Ethereum, USDT (TRC-20), Litecoin and USDC (Solana). Access is granted once the full amount has arrived. If you underpay by a small margin we will still activate your membership; if the shortfall is larger, we will tell you and you can top it up.
Card and PayPal payments are not available at this time.
If we have not received payment for an order, we send one reminder after 7 days and cancel the order automatically after 21 days. A cancelled order costs you nothing.
7. Right of withdrawal
Your membership is digital content supplied immediately. Before you place the order you must confirm that you want us to begin performance at once and that you acknowledge losing your right of withdrawal once we do (§ 356 (5) German Civil Code). We record that confirmation with a timestamp.
Once your access has been unlocked, the statutory right of withdrawal no longer applies. Until then, you may withdraw from the order at any time by writing to [email protected].
8. Refunds
Beyond the statutory position in section 7, we look at refund requests individually and as a matter of goodwill. Write to [email protected] within 60 days of the charge and tell us what went wrong.
Downloads end the goodwill period. The 60-day goodwill review applies only as long as you have not unlocked or downloaded a video. It ends the moment you unlock your first video (3-, 6- and 12-month memberships) or start your first download (ULTIMATE). Streaming alone does not end it. We record the time of your first unlock or download.
We will not refund an account that has shared or published its credentials, that has redistributed our material, or that has been closed under section 10.
9. Chargebacks
If you believe a charge is wrong, contact us first — we can almost always resolve it faster than your bank can. We investigate every chargeback. Where a chargeback is raised without grounds, we may suspend the account and decline future orders.
10. Our content
Your membership gives you personal access to our videos and photo galleries for the duration of your membership. It does not transfer any rights in the material.
Personal use only. Downloading, where your membership includes it (section 15), is for your own private use on your own devices. Copying, sharing, re-uploading, streaming to others, selling or otherwise distributing our material – in whole, in part, or edited – is not allowed and is a copyright infringement we will pursue.
Watermarking and traceability. Our videos are digitally and invisibly watermarked. Every download is generated for your account and logged. Any upload of a downloaded video to any website, platform, messenger, file-sharing service or cloud share can be traced back to the account that downloaded it.
Consequences. If material downloaded through your account appears anywhere outside your private use, we will permanently close your account and ban you from all services on heteromania.com, including any future registrations, without a refund of any membership – including ULTIMATE. We reserve the right to take legal action, including claims for damages and the costs of enforcement, and to pass the case to the relevant authorities.
We add new material regularly. We do not guarantee that any particular title will remain available.
11. Reporting content
If you believe material on this site is illegal, abusive, or shows anyone who did not consent to its publication, write to [email protected]. We investigate every report, and we remove material where the report is justified. Our 18 U.S.C. 2257 compliance statement explains our record-keeping.
12. Availability and liability
We work to keep the site available but cannot promise uninterrupted service; maintenance, faults and outages at our providers happen.
We are liable without limitation for injury to life, body or health, and for damage caused intentionally or by gross negligence. For simple negligence, we are liable only where we breach an obligation essential to the purpose of this contract, and then only up to the damage typically foreseeable in a contract of this kind. Your statutory rights as a consumer are not affected by anything in these terms.
13. Changes to these terms
We may update these terms. If a change affects a membership you already hold, we will tell you by email before it takes effect. The version in force is the one published here on the day you place your order, and it is dated at the top of this page. Changes never reduce the core of ULTIMATE as described in section 16 (lifetime access, downloads of all videos) without your consent.
14. Governing law and disputes
German law applies. If you are a consumer resident in the EU, you keep the protection of the mandatory provisions of the law of your country of residence.
We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board.
15. Downloads
15.1 What is included. The 1-month membership is streaming only. The 3-month membership includes 3, the 6-month membership 6 and the 12-month membership 12 video downloads per month, each available in 4K and 1080p. ULTIMATE includes the download of every video, including videos we publish in future.
15.2 Monthly allowance. The allowance is counted per calendar month from the day your membership started (for example, a membership started on the 14th gets a fresh allowance on the 14th of each month; if a month has fewer days, on its last day). Unused downloads expire at the end of each month and are not carried over, refunded or exchanged.
15.3 Unlocking. One download from your allowance unlocks one video. An unlocked video stays in “My Downloads” and can be downloaded again in 4K or 1080p as often as you like, as long as a membership that includes downloads is active. When your membership ends, the list remains visible but downloads stop until you buy a membership that includes downloads.
15.4 Download links. Download links are personal, tied to your account and valid for 6 hours. To prevent abuse we limit new links per video and day, and ULTIMATE members can download up to 20 different videos per calendar day.
15.5 Files. 4K files are delivered in HEVC (H.265), 1080p files in H.264. We do not guarantee playback on every device or software; if a device does not play HEVC, use the 1080p version.
15.6 Downloaded files after the end of your membership. Files you have downloaded may be kept for your own private use. Section 10 continues to apply to them without time limit.
15.7 Abuse. Unusual download patterns (for example access from many different locations in a short time) may lead to a review and, if confirmed, to the consequences in section 10.
16. ULTIMATE – lifetime access
16.1 What “lifetime” means. ULTIMATE is a one-time purchase that gives you premium access to all videos and the download of every video (section 15) for as long as we operate heteromania.com – the lifetime of the service, not of the member. There is no expiry date and nothing to renew.
16.2 Price, coupons and upgrades. ULTIMATE has a fixed price. Coupons and promotions do not apply to it. If you hold an active 6-month membership you pay €40 less, with an active 12-month membership €80 less; the discount is applied automatically at checkout. Your previous membership ends when ULTIMATE is activated. You can buy ULTIMATE only once.
16.3 If we close the service. If we ever stop operating heteromania.com, we will tell you by email at least 3 months in advance. We will then refund the remaining value of your ULTIMATE purchase, calculated on a straight-line basis over 5 years from the date of purchase: for each full month since your purchase, the refund decreases by 1/60 of the price you paid. Example: price paid €499.99, service closed exactly 2 years after purchase → 36 of 60 months remain → refund €299.99. After 5 years no refund is due. Videos you have downloaded may be kept for your own private use.
16.4 Goodwill. For ULTIMATE the 60-day goodwill review (section 8) ends with your first download.
16.5 Misuse. Section 10 applies to ULTIMATE in full; a closure under section 10 ends ULTIMATE without a refund.
16.6 Your statutory rights, including the right to terminate for good cause, are not affected.
17. Cancelling a contract
17.1 You can cancel any membership – including ULTIMATE – at any time online via the “Cancel contracts here” button at the bottom of every page. You do not need to log in. You will be asked for the details needed to identify you and the contract, and you confirm your cancellation with the “Cancel now” button. We confirm receipt by email straight away, with the date and time of your cancellation and the date your contract ends.
17.2 What a cancellation means. A 1-, 3-, 6- or 12-month membership ends on its regular end date, which you have already paid for; your access continues until then. ULTIMATE ends on the date you choose (at the earliest immediately); your lifetime access and your downloads end with it. A cancellation does not trigger a refund – except under section 7, the goodwill review in section 8, or where the law requires one (for example after a termination for good cause).
17.3 Cancelling by email to [email protected] remains possible.